Simply choose your product, select the correct size, add any customization options if available, and complete checkout. After successful payment, you will receive an order confirmation email with your order details and shipping information.

Yes, you can request changes within 24 hours after payment, including size changes, address corrections, or customization updates. Please contact us as soon as possible via email or WhatsApp and provide your order number.

If your order has not entered processing or shipping, please contact us within 24 hours. Customized orders cannot be cancelled or modified after 24 hours, as production may already have started.

Your order number is included in your order confirmation email. You can also use the Track Order page and enter the email address used at checkout to retrieve your order details.

Please contact us within 24 hours after payment. Once the order has been processed or shipped, we may no longer be able to change the address.

Football jerseys may run slightly smaller than regular clothing. We usually recommend choosing one size larger for a more comfortable fit.

Player Version jerseys are slim-fit and more fitted to the body, with stretchable fabric.
Fans Version jerseys are slightly looser and designed for everyday comfort. For a detailed comparison, please see our Players vs. Fans comparison page.

For a tighter fit, choose the smaller size. For a more relaxed fit, we recommend choosing the larger size. If you prefer comfort, are muscular, or are overweight, choosing one size up is usually better.

Yes. Kids kits, women’s shirts, training sets, shorts, jackets, and windbreakers each have their own size guide. Please check the size chart carefully before ordering.

Yes. Because products are measured manually, a small measurement difference may occur. This is normal and does not affect regular wear.

Yes. Most of our jerseys support customization, including names, numbers, and patches.

Yes. You can add your own name and number when customization options are available on the product page.

Customized orders can only be changed within 24 hours after payment. After that, we cannot guarantee changes because production may already have started.

Customized items are made specifically for you, so they usually cannot be cancelled or returned unless there is a clear quality issue or customization error.

Please carefully check the spelling, number, patch selection, size, and shipping address before payment. Customized details must be accurate when placing the order.

Delivery time depends on the destination country. In general, many European orders arrive within 7–12 business days after dispatch. Processing time is separate and usually takes 3–5 business days, but some customized or limited-stock items may take longer.

Total receipt time is:

Order Processing Time + Logistics Transit Time + Local Delivery Time

This means delivery time starts after your order has been processed and dispatched.

Most orders are processed within 3–5 business days. Customized products or items with limited stock may require 5–10 business days before shipment.

Yes. For many European countries, orders with 3 or more items qualify for free shipping. Actual shipping fees will be shown at checkout based on your destination.

We ship to many European countries, including Germany, the United Kingdom, Italy, Spain, Portugal, the Netherlands, France, Belgium, Ireland, Austria, Poland, Sweden, Finland, and more.

Tracking information may take some time to update after dispatch. Please allow a few days for the logistics provider to scan and update the parcel status.

Once your order is shipped, you will receive a shipping email with your tracking number. You can track your parcel through the tracking link provided in the email or by using an international tracking website such as 17TRACK.

Please check the inbox and spam or junk folder of the email address used when placing the order. If you still cannot find it, contact our customer service team with your order details.

Delays may happen because of customs processing, holidays, Black Friday sales, extreme weather, strikes, remote delivery areas, or local carrier issues. If your parcel is delayed, you can contact the local delivery company with your tracking number or reach out to our support team for help.

We accept major international credit and debit cards, including Visa and MasterCard. Depending on your country, additional card options may appear at checkout.

Card payments may be declined if the bank blocks the transaction, the card does not pass fraud screening, or the payment information is incorrect. Please try another card or contact your bank for more details.

Yes. Card payments are processed through third-party payment partners. Your available payment options will be shown automatically at checkout based on your country.

Please contact our customer service team as soon as possible and provide your order number, clear photos of the item received, and photos of the packaging if available. We will check the issue and offer a suitable solution.

If there is a quality issue, such as serious damage, badge problems, or customization errors, please contact us with photos or videos. We will review the issue and provide a satisfactory solution.

Please contact our customer service team for assistance. We will review your situation and help find a suitable solution.

Please provide your order number, clear photos or videos of the issue, and a brief explanation. This helps us process your request faster.

After-sales support may not apply if the product was not purchased directly from our website, if there is no photo or video evidence, if the issue occurs after long-term wear, or if the product label has been removed and the problem is caused by use.

If a refund is approved, it is usually processed through the original payment method. Processing time may vary depending on your payment platform or bank.

Turn the jersey inside out before washing. Use cool or lukewarm water below 40°C / 104°F, and avoid bleach, strong detergents, and fabric softeners.

Yes, but we recommend a gentle cycle and washing the jersey inside out. Avoid washing with rough items that may damage the fabric or print.

No. We recommend air drying. High heat from a dryer may damage the fabric, print, badges, or customization.

Avoid ironing directly over names, numbers, badges, or printed areas. If ironing is necessary, use medium heat and place a cloth between the iron and the jersey.

Wash the jersey inside out, avoid high heat, do not scrub printed areas, avoid fabric softeners, and air dry the jersey away from strong direct sunlight.

For minor peeling, avoid further washing or rubbing the area and contact customer service for advice. In some cases, gentle heat pressing or fabric adhesive may help, but please be careful to avoid damaging the jersey.

You can contact us by email or by clicking the WhatsApp button at the bottom right corner of our website.

Please contact us if you need help with sizing, customization, payment, shipping, tracking, order changes, or after-sales issues.

Only trust our official website domain ending in .com. If you are unsure, contact our support team before placing an order. We recommend bookmarking our official website and using the WhatsApp contact shown on the site.